We know it can be hard for older people, those who are extremely medically vulnerable*, and family carers to get what they need at busy times. Therefore, we have exclusive shopping times for these groups, up to 9am Monday to Friday. During these times, these groups will have exclusive access to our stores. We would ask that our valued customers support these exclusive shopping hours, in line with public health guidance.
In support of healthcare workers, care workers and emergency services personnel, we have priority access for these groups at all other times. Anyone in these groups can now come to the front of the queue when they shop at our stores - they simply need to bring valid identification with them as they present to stores.
In addition, we are pleased to support the Government’s Community Call Initiative and have issued guidance to Local Authorities for volunteers shopping in our stores. Volunteers will be provided with priority access to the store and with free multi-shop trolley bags to aid with their shopping. We will also facilitate them with over-the-phone payments and help with any other concerns they may have at this time.
We are also pleased to support the Irish Society of Chron’s and Colitis, whose members are living with inflammatory bowel disease. Our colleagues are familiar with the ‘No Waiting Card’, should an ISCC member require urgent access to our public toilets.
*Public health guidance in relation to the extremely medically vulnerable is available here