We know it can be hard for older people, those who are extremely medically vulnerable*, and family carers to get what they need at busy times. Therefore, we have exclusive shopping times for these groups, up to 9am Monday to Friday. During these times, these groups will have exclusive access to our stores. We would ask that our valued customers support these exclusive shopping hours, in line with public health guidance.
These exclusive hours will remain in place during December until Christmas week (18th -24th December inclusive). During Christmas week, to support social distancing and to provide additional help to those who need it, we will providing these customers with priority access all day in our stores. Our customer teams will be manning car parks, customer queues and store entrances, and will provide priority access to those customers who are over 65, Family Carers or extremely medically vulnerable. In store, customer support teams will be on hand to welcome these customers to the store and support them with additional help with their shopping if they need it.
In addition, healthcare workers, care workers and emergency services personnel, continue to have priority access to our stores. Anyone in these groups can come to the front of the queue when they shop at our stores - they simply need to bring valid identification with them as they present to stores.
For those who cannot make it to store or prefer not to, we continue to support the Government’s Community Call Initiative and have issued guidance to Local Authorities for volunteers shopping in our stores. We will also be providing volunteers with priority access all day during Christmas week, and facilitating phone payments as needed. We have also worked to add thousands of new delivery slots to our online shopping and click-and-collect services, as well as extending hours for these services in the weeks ahead.
We are also pleased to support the Irish Society of Chron’s and Colitis, whose members are living with inflammatory bowel disease. Our colleagues are familiar with the ‘No Waiting Card’, should an ISCC member require urgent access to our public toilets.
*Public health guidance in relation to the extremely medically vulnerable is available here