It’s been a really busy time for our Grocery Home Shopping service. Our colleagues who schedule delivery slots, pick orders in stores, field our customer queries, and deliver to customers are doing a brilliant job and - while slots are filling up fast - we’re working hard to fill orders to make sure that if customers can’t get to their local store, they can get what is needed online. There may sometimes be some gaps in our orders, and we’d ask that our customers bear with us as we respond to this demand.
We are pleased to have been able to make more delivery slots available as a result of a number of changes, including asking our customers to ‘Think before you Click’ by only shopping online if really needed. We have also expanded our Click & Collect services in 14 locations nationwide. To date, measures undertaken have resulted in thousands of additional slots being made available to customers around the country.
We have also been able to prioritise our over-65 customers, nursing homes and care homes with earlier access to slots, and we would encourage anybody who is vulnerable at this time and does not have support in their community to contact us for assistance.