The health and safety of our colleagues and customers is our priority and we’re following the advice of the health authorities to make sure we’re taking the right steps, for example:
- Our stores are regularly cleaned, but we’ve also taken on additional cleaning services so that our trolleys, baskets, self-scan machines, ‘scan as you shop’ handsets, and chip and pin terminals are regularly cleaned with disinfectant products. There are also sanitising stations available at our store entrances.
- Our colleagues are taking regular breaks to wash their hands thoroughly and we have provided them with hand and surface antibacterial wipes.
- We’re operating social distancing in store and we’re reminding our customers with advertising, signs and messaging. We're also asking customers to adhere to 'one trolley one person' in store. We recognise that this is not always possible, and where customers need to come to stores with their family, or other people in their care, we will of course adopt a common-sense approach. We appreciate the ongoing support and patience of our colleagues and customers as we all work in a new way.
- In line with Government Regulations making face coverings mandatory in retail settings, it is now mandatory for colleagues and customers and to wear a face covering in our stores. Colleagues working behind protective screens are exempt from wearing face coverings, and - in line with the Regulations - where there is a reasonable excuse not to wear a mask, customers will not be required to wear one. Colleagues are aware that there are instances where people will be unable to wear a face covering and we all need to be understanding in these cases. We have made face masks available to colleagues, and continue to share the latest public health guidance, including around the correct way to wear and dispose of face coverings. For customers, we continue to share public health guidance on safe shopping at this time, reminding them through signage and audio messaging of the requirement to wear face coverings.
- Following a successful trial at our Greystones store, we have rolled out new queue-management technology at our store entrances. The technology indicates the number of people in store at any one time, highlighting when it is safe to enter with directional arrows permitting entry, or a stop sign if customers need to wait. This is a simple, accurate way of reducing queue times and allows our colleagues spend more time helping customers.
- At checkouts, we’ve installed plexiglass screens, as well as floor markings and signs to keep a two-metre gap at both ends, and we are also opening every second checkout, where possible, to create more space.
- Our Grocery Home Shopping Drivers have also been provided with hand sanitising and surface wipes and advice on social distancing. They also know what steps to take if they are delivering to homes where somebody might be self-isolating.
- Community is really important to us, but for hygiene purposes, we’ve paused charity bag-packing and the distribution of our Community Fund blue tokens for now – we’ll begin these activities again as soon as we can. Although our traditional operations of our Community Fund are paused due to Covid-19, we are still working hard to support our communities by supporting charities nationally and locally with a series of donations to help those most in need. Find out more here.
We really appreciate the hard work of our colleagues who are going over and above, as well as the support and encouragement that our customers are showing to our staff in our stores. It really helps as we all play our part.
In recognition of our colleagues' effort and dedication during this challenging time, we decided to give a 10 per cent bonus for colleagues across stores and distribution backdated to 9 March until 1 May, at which point we extended it for a further four weeks. And, to help our colleagues in protecting their mental as well as physical health at this time, all colleagues across retail, distribution and our head office, have also been provided with free access to the Headspace app until April 2021.
In addition to this, we are also supporting colleagues in that, should they become sick with coronavirus (COVID-19), we have temporarily amended our Sick Pay policy to reflect the Government amendments to Social Welfare Illness Benefit. Colleagues will be paid sick pay from the first day of absence - less the value of the Social Welfare Illness Benefit - if they are medically certified as having the coronavirus or are required to enter into medically certified self-isolation due to the coronavirus by a doctor.
The HSE has published the below guidelines on shopping safely during the coronavirus pandemic, and there is further information available here.